Frequently Asked Questions

We currently deliver across India, subject to courier serviceability. Delivery and payment options may vary depending on your PIN code.

Orders are generally dispatched on the next working day. Most deliveries take approximately 3–7 working days after dispatch, depending on your location. Sundays and applicable national holidays are excluded from normal dispatch timelines.

Once your order is shipped, we'll share tracking information wherever available through email, SMS, WhatsApp, or our delivery partners.

Please contact us as soon as possible with your Order ID and registered phone number. We may be able to update your address before dispatch. Address changes after shipping cannot be guaranteed.

Shipping charges depend on your order value, delivery location, and applicable offers. Any shipping fee will be displayed at checkout before you complete your purchase.

If your order is unusually delayed, contact our support team with your Order ID. If a shipment is verified as lost in transit, we'll arrange an appropriate replacement or refund.

Available payment options are displayed at checkout. You can select from the supported prepaid payment methods or Cash on Delivery where eligible.

Yes, COD is available for selected PIN codes and eligible orders. Availability is determined during checkout and may vary by location.

Certain COD orders require an advance payment of ₹50 or ₹100 to confirm the order. The remaining eligible balance is payable at delivery. Any advance amount or applicable COD charge will be communicated during the ordering process.

Shipping or COD charges may apply depending on your order and selected payment method. All applicable charges will be displayed or communicated before you complete your order.

Please contact hello@qoob.in with your registered phone number, payment details, and Order ID if available. Our team will help verify the transaction.

When a valid promotional code is available, you can apply it according to the offer's conditions. Some offers may have minimum order values, expiry dates, or other restrictions. Discounts generally cannot be combined unless expressly permitted.

We don't accept returns for change of mind, personal preference, or incorrect product or model selection. Please check the product details and compatibility carefully before ordering. This does not affect your applicable statutory consumer rights.

Contact us immediately before your order is shipped with your Order ID and registered phone number. We'll try to correct the selection where possible. Once shipped, the product cannot ordinarily be returned or exchanged solely because the wrong model was selected.

Orders cannot ordinarily be cancelled once placed. If you have a special circumstance, contact our team as soon as possible. Cancellation requests are reviewed individually and are not guaranteed, even before dispatch.

Please report the issue within 48 hours of delivery. A continuous, unedited unboxing video beginning with the sealed courier package is mandatory for claim verification. Include your Order ID, registered phone number, photographs, and a description of the issue.

If we've sent a different product, model, or variant from what you ordered, contact us within 48 hours of delivery with your Order ID, registered phone number, and continuous unboxing video. Once verified, we'll arrange a replacement where available or a refund.

For an approved claim, we may arrange a replacement or refund depending on the issue and stock availability. Where a return is required, we'll arrange reverse pickup if serviceable or provide manual return instructions.

Once your refund is approved and all applicable return requirements are completed, we'll initiate it within 2 working days. Your bank or payment provider may take additional time to credit the amount.

Approved COD refunds are processed through bank transfer. Our team will request the necessary bank account details through our official email, hello@qoob.in.

Original shipping and COD charges are generally non-refundable. However, you won't have to pay additional return or replacement shipping costs when an approved claim results from an error made by Qoob.

We aim to represent our products accurately. Slight differences in colour, finish, or appearance may occur due to lighting, photography, and screen settings. Minor variations of this nature are not considered defects.

You can email us at hello@qoob.in or reach our customer support team on WhatsApp at +91 70129 46385. For formal written communication, please use email.

For order-related enquiries, please include your Order ID, registered phone number, and a brief explanation of your concern. Photos or videos may be requested where relevant.

Yes, businesses and resellers can contact hello@qoob.in to discuss bulk purchases, availability, and commercial terms. Authorised resale arrangements require prior approval from Qoob.

Qoob is based in Kerala, India. Our registered address is 8/639/G Annex, Malappuram, Kerala – 673314, India. GSTIN: 32BFQPH8571F1Z8.

We handle customer information in accordance with our Privacy Policy and applicable law. Information may be used to process orders, arrange delivery, provide support, and improve our services. You can contact hello@qoob.in for privacy-related requests.